Complaints Procedure

This Complaints Handling Procedure complies with the requirements of the Royal Institution of Chartered Surveyors and will be made available to clients or to members of the public on request.
This document sets out the procedure Syderek Ltd trading as ‘Syderek Surveying Solutions’ will follow in dealing with any complaint

  1. We have appointed Mr Phil Westerman, Suite 2, Masters Court, Thame, Oxfordshire, OX9 3FA to deal with
    complaints. If you have a question, or if you would like to make a complaint, please do not hesitate to contact him.
    2. If initially a complaint has been made verbally, whether face-to-face or over the telephone, please also make the complaint in writing, addressed to Mr Phil Westerman at the above address or via Email:
    enquiries@syderek.co.uk. This request is to ensure that we have a written record of the complaint and to ensure that we are able to investigate it fully. Once your complaint has been received, we will acknowledge receipt within 7 days.
    3. The next stage of the complaints handling procedure will involve full consideration of your expression of
    dissatisfaction by Mr Phil Westerman, on behalf of Syderek Ltd. We will report back to you within 28 days. We
    will try to resolve the complaint to your satisfaction. If you are happy with the outcome of the investigation the
    matter will conclude.
    4. However, if there is no agreement on how to resolve the complaint then you will have the opportunity to take
    your complaint to the final stage of the complaints handling procedure, which is to contact CEDR: Centre For
    Effective Dispute Resolution who are independent of Syderek Ltd:

CEDR Services Ltd
Website: https://www.cedr.com/consumer/rics/overview/
Email: surveyors@cedr.com
Phone: 020 7536 6116
Post: 100 St Paul’s Churchyard, London, EC4M 8BU

For Business-to-Business clients:
Ombudsman Services Business to Business
Website: www.ombudsman-services-b2b.org
Email: b2b@ombudsman-services.org
Post: Wilderspool Park, Warrington, WA4 6HL

  1.  Please note that if the complaint relates to the person appointed to deal with complaints, then the matter will be referred to another senior individual within the organization.

01844 211044
enquiries@syderek.co.uk
Suite 2, Masters Court, Thame,
Oxfordshire, OX9 3FA

‘Syderek Survey Solutions is regulated by RICS for the provision of surveying services. This means we agree to uphold the RICS Rules of Conduct and all other applicable mandatory professional practice requirements of RICS, which can be found at ww.rics.org. As an RICS regulated firm we have committed to cooperating with RICS in ensuring compliance with its standards. The firms nominated RICS Responsible Principle is Jonathan Milner, Technical Director, Syderek Survey Solutions, Suite 2, Masters Court, Church Road, Thame, England, OX9 3FA.’